Once you have migrated to your new environment, you will be serviced by our 24 hour 365 days Level 1 & 2 service desk (On-call Level 2 outside of normal working hours) and you can communicate with them by email or telephone. For peace of mind, should a problem meet the set escalation criteria you will be assigned a Service Delivery Manager who will personally interface between you and our higher grade technicians to bring about a speedy resolution to the issue.
If we are managing a private cloud solution for you, our service desk will undergo additional training prior to the system becoming active, to cater for your specific organisational idiosyncrasies.
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