Service & Support

"24 hours / 365 days"

Once you have migrated to your new environment, you will be serviced by our 24 hour 365 days Level 1 & 2 service desk (On-call Level 2 outside of normal working hours) and you can communicate with them by email or telephone. For peace of mind, should a problem meet the set escalation criteria you will be assigned a Service Delivery Manager who will personally interface between you and our higher grade technicians to bring about a speedy resolution to the issue.

If we are managing a private cloud solution for you, our service desk will undergo additional training prior to the system becoming active, to cater for your specific organisational idiosyncrasies.

Support contact


Contact numbers:

Australia – 1300 558 292
New Zealand – Tel +64 98875168
Asia – Tel +65 31582798
UK – Tel Tel +44 2036955598